ENQUIRY AND RESERVATION  PROCEDURES

1. From submission, email or telephone enquiry
   
2. Email reply from Central Reservations with a Quotation (Pro-forma) and Rate Sheet attached.  Banking details presented on Quotation or Pro-forma invoice.
   
3. Accept the Terms and Conditions and digitally sign it by providing us with your details.
   
4. Send or Submit your Proof of Payment
   
5. Central Reservations will send you "Reservation Confirmation" email.
   
6. Enjoy your stay Little Eden Guest Lodge. 

PLEASE NOTE THAT A RESERVATION ENQUIRY WILL ONLY BE VALID FOR 24hrs. IF NO PROOF OF PAYMENT HAS BEEN RECEIVED, YOUR RESERVATION WILL AUTOMATICALLY BE REMOVED.

COVID 19 RELATED:
Please make use of the online indemnity form to avoid any contact with surfaces and devices on check-in​

1.  Rates are subject to availability and  fluctuations. Little Eden has no fixed rates.  Only the rates given on a formal quotation or rate sheet is valid.
2. Rates are per night sharing on a per person or per room basis, as indicated.
3. Rates do not include any meals unless otherwise specified in writing per special request. and presented on your Pro-Forma or Final Invoice.  Should you reserve any meal and have special dietary requirements please inform the Reservations Desk ASAP to avoid disappointment on arrival.  We prepare a set menu daily, and do not cater for special request without notification per telephone, email or text message.
4.  "B/B" denotes bed and breakfast. "D/B/B" denotes dinner, bed and breakfast.
5. These rates are not available for groups and a maximum of 4 rooms per booking applies before group rates are applicable.
6. Rates are non-commissionable to registered Travel Agents, on presentation of a referral/payment voucher.
7. Certain special promotions and rates carry their own terms and conditions which apply accordingly.
8. Little Eden Guest Lodge cannot be held responsible for correspondence which is lost or delayed in electronic mail or fax.
9. Should a reservation remain unconfirmed (confirmation on receipt of proof of payment per email or fax) for 24 hours, Little Eden Guest Lodge reserves   the right to release the reservation should another booking arise. 
10. No reservation is confirmed without proof of full payment or a presentation of a payment voucher by a registered Travel Agent (per fax or email)
11. Little Eden Guest Lodge shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect   or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be​attributable, directly or indirectly.
12. Noise Pollution: NO HOOTING AT GATES R500 Fine, NO LOUD TALKING, SCREAMING OR MUSIC ON PREMISES AFTER 22:00.  R500 Fine. These rules are for guests to understand that they have to consider other guests on the premises.  We create a tranquil and peaceful setting.  Please don't spoil fellow guest's experience..  

Arrival and Departure 

1. Reception hours are from 7:00 to 21:00.  An arrival after 21:00 needs to be confirmed with reception so that a Little Eden staff member is on stand-by for  the late arrival.
   
2. Should there be no reply at the reception gate after 20:00 please use numbers presented at reception.
   
3. Check-in time is after 14:00 and check-out time is at 10:00.  Should an early arrival be required, every effort will be made to assist, but cannot be guaranteed unless the suite is reserved and paid for, for the evening prior to arrival.  Approved check out after 10:00 is strictly subjected to availability. ​

Cancellation Policy 

1. Cancellations must be submitted in writing. Little Eden will however credit your account with only 50% of cancelled reservation. 
2. No refunds will be made on cancellations.  Little Eden will however credit your account.
3. In the event of an in-house guest checking out prior to the guaranteed departure date, Little Eden Guest Lodge will charge for the full duration of the original booking, unless the room/suite is re-sold for the remainder of the stay in which case, a minimum of 1 nights’ accommodation will be charged.
4. In the event of a reservation being guaranteed by a travel agent voucher, credit card purchase order or company bill back voucher, the full value of the reservation will be charged.
5. “No-Show”Policy
   

• “No-Show” on the first night will lead to automatic  cancellation of the reservation and the loss of the full

                   payment.                                                        

•  All No-Show clients will be charged in full for the entire duration of the reservation including dinner if dinner was reserved.

Cancellation Policy - 3rd Party booking sites 

1. Once a voucher from a 3rd-party booking site is submitted, we can unfortunately not cancel the reservation or change the date ones a date has been confirmed on which the voucher will be redeemed.  
2. No refunds will be made on 3rd Party-booking site payments
3. Payment-related queries is between the buyer and the site you bought the voucher/deal from.  
4. Vouchers are only valid for the period stated on the deal (usually 3 months).  Unfortunately we can not move the date of your reservations after the 3 month period.
5. Vouchers only included what it stated on the special deal of what is included in the deal you bought.
6. Please note that only a number of specific suites are made available for special deals.  ie. Should the deal include an executive suite and all executive suites available for the specific deal are sold out, the buyer is more than welcome to occupy a standard suite (if available), or upgrade to a deluxe suite and a rate (which fluctuates) as per Reservation Executive.  
   

WAIVER DATA AND PERSONAL INFORMATION SECURITY

All information security and privacy are major concerns nowadays.  WaiverForever, our Waiver Service Provider take Security and the Safeguard of your information seriously.  All data is transmitted over SSL technology and protected using AES 256 encryption.  Both of which meet or exceed the US government standards for data security.​

Payment Terms & Conditions

1. No reservation is confirmed without proof of full payment or a presentation of a payment voucher by a registered Travel Agent. 
2. A verbal or email booking without prepayment and presentation of necessary document is not seen as a confirmed booking. 
3. 3.    A presented quotation is not seen as a reservation or confirmed reservation. A quotation is a formal presentation on services required from Little Eden Guest Lodge. 
4. Reservation requests (followed by a quotation) cannot be guaranteed.  Please re-confirm availability if quotation is accepted before making payment.
5. Little Eden accepts the following methods of payments: Electronic funds transfer, Direct Deposits, Debit and Credit Card Payments
6. As soon as a proof of payment (email or fax) has been received, Little Eden Guest Lodge will issue a reservation number used for further correspondence and checking in purposes.  The reservation in question is only confirmed once you received confirmation (fax or email)
7. Rates are subject to availability and  fluctuations. Little Eden has no fixed rates.  Only the rates given on a formal quotation or rate sheet is valid for the reservation in question.
   
8. ​No refunds will be made on cancellations.  Little Eden will however credit your account with only 50% of cancelled reservation. 

Debit & Credit Card Payments:

1.  All major credit cards accepted
2. Credit card payments only during office hours: 7:00 – 20:00 unless otherwise agreed with finance or management. 
3. If a reservation is made and the client wish to pay with a credit card, a credit card form can be printed from the Credit Card Authorization link  on the website, be completed and returned to Little Eden Guest Lodge via email or fax.  The account detailed on the form will be debited with the authorized amount of the formal presentation
4. Should a company require payment of services to Little Eden Guest Lodge on individual credit cards presented by employees; this must be arranged with management.  
5. A second credit card transaction will be initialized on departure if the guest made use of other services. 
6. The credit card used to confirm a reservation is required to be presented on check-in at Little Eden Guest Lodge. In the event of the cardholder not traveling, a valid form of ID is required to be presented.

Electronic Funds Transfers (EFT) and Direct Deposits:

1. Reservation Number to be used as reference on payment
2. Little Eden shall not be held responsible for payments made that’s not traceable to a certain reservation.  The reservation will not be confirmed without proof of payment presented immediately after payment if a default reference has been used. 
3. All banking details appears on Quotations, Pro-forma invoices and Invoices
4. Please note that Text, WhatsApp or screenshot notifications are not accepted when received from a number other than a financial institution notification's text message number, in other words, proof of payments must be delivered directly from the bank to the Little Eden Reception Cellphone number: 071 135 4068
   
5. A proof of payment mailed directly from a banking interface will be accepted.
6. If proof of payment directly from the bank can't be provided, Little Eden can't occupy guests unless the transferred amount is cleared and available in the bank account number provided on all documentation.